Privacy Policy

Last Updated: November 19, 2025

Introduction to Data Privacy

At Diuwin, we are committed to protecting the privacy and personal information of our users in India. This comprehensive Privacy Policy outlines how we collect, use, store, and safeguard your data while ensuring compliance with Indian data protection regulations and international privacy standards.

Types of Personal Information Collected

We collect the following categories of personal information: 1. Registration Data

• Full name

• Email address

• Phone number

• Date of birth

• Location details

• Identification verification documents

2. Technical Information

• IP address

• Device type

• Browser information

• Operating system

• Geolocation data

• Browsing history on our platform

3. Financial Information

• Transaction history

• Payment method details

• Deposit/withdrawal records

• Anonymized financial analytics

Purpose of Data Collection

We collect and process personal information for the following purposes:

• User account creation and authentication

• Personalized gaming recommendations

• Communication about promotions and services

• Compliance with legal and regulatory requirements

• Fraud prevention and security monitoring

• Improving user experience and platform functionality

• Marketing and targeted advertising

Legal Basis for Data Processing

Our data processing activities are based on:

• Explicit user consent

• Contractual obligations

• Legal compliance requirements

• Legitimate business interests

Data Security Measures

Diuwin implements advanced security protocols: 1. Technical Safeguards

• 256-bit SSL encryption

• Secure cloud server infrastructure

• Multi-factor authentication

• Regular security audits

• Encrypted data transmission

• Access control mechanisms

2. Organizational Controls

• Role-based access restrictions

• Employee privacy training

• Regular vulnerability assessments

• Strict confidentiality agreements

User Rights and Consent

Indian users have the following rights:

• Right to access personal data

• Right to request data correction

• Right to data portability

• Right to request account deletion

• Right to withdraw consent

• Right to restrict data processing

Users can exercise these rights by contacting us through our dedicated privacy support channels.

Third-Party Services and Data Sharing

We may share aggregated or anonymized data with:

• Affiliate marketing networks

• Payment processors

• Regulatory authorities

• Google Analytics

• Email service providers

All third-party services undergo strict privacy and security evaluations to ensure comprehensive data protection.

International Data Transfers

For users accessing our platform internationally, we:

• Implement cross-border data transfer safeguards

• Ensure compliance with global privacy regulations

• Maintain data localization standards

• Protect user information during international transactions

Cookie Policy

Our website uses various cookie types: 1. Essential Cookies

• Necessary for platform functionality

• Cannot be disabled

2. Analytical Cookies

• Track user behavior

• Improve platform performance

• Can be managed through browser settings

3. Marketing Cookies

• Personalize advertising experiences

• Can be opted out through cookie preferences

Data Retention Policy

We retain user data for specific periods:

• Active user accounts: Duration of membership

• Transaction records: 7 years for financial compliance

• Inactive accounts: Automatic deletion after 24 months

Privacy Complaints and Inquiries

Users can contact our privacy team through:

• Email: [email protected]

• Phone: +917845692301

• Postal Address: Floor 8, Business District, Bandra Kurla Complex, Mumbai, Maharashtra 400051

Regulatory Compliance

Our privacy practices align with:

• Information Technology Act, 2000

• Personal Data Protection Bill

• GDPR principles

• International best practices

Updates to Privacy Policy

We reserve the right to modify this policy. Users will be notified of significant changes via email or platform notifications.

Consent and Agreement

By using Diuwin, users acknowledge understanding and accepting our Terms and Conditions and Privacy Policy.