Responsible Gaming

Last Updated: November 19, 2025

Understanding Responsible Gambling

Responsible gambling is a fundamental commitment to maintaining a safe, transparent, and ethical gaming environment. At Diuwin, we prioritize player well-being above all else, recognizing that gambling should be a form of entertainment, not a financial strategy or emotional escape. Core Principles of Responsible Gaming

• Gambling is entertainment, not a income source

• Set strict personal financial and time boundaries

• Maintain emotional control and rational decision-making

• Understand game mechanics and inherent house advantage

• Prioritize personal and financial health

Age Verification and Legal Compliance

In India, the legal gambling age is 18 years. Diuwin implements rigorous age verification processes:

• Government-issued photo ID verification

• Multiple documentation checks

• Advanced age authentication technologies

• Strict penalties for age falsification

• Permanent account suspension for violations

Financial and Time Management Strategies

Practical Limit-Setting Examples 1. Monthly Budget Allocation

• Determine disposable entertainment budget

• Never exceed 5-10% of monthly income

• Separate gambling funds from essential expenses

2. Time Management

• Maximum 1-2 hours per gaming session

• Weekly gaming time limit: 6-8 hours

• Use built-in session timers and alerts

Warning Signs of Problem Gambling

Behavioral Indicators

• Increasing time spent gambling

• Chasing losses consistently

• Lying about gambling activities

• Borrowing money for gambling

• Neglecting personal/professional responsibilities

Emotional Red Flags

• Anxiety when unable to gamble

• Mood swings related to gaming outcomes

• Depression or excessive stress

• Loss of interest in previous hobbies

• Increased irritability

Financial Warning Signs

• Unexplained financial difficulties

• Maxing out credit cards

• Selling personal assets

• Accumulating gambling-related debt

• Requesting loans from family/friends

Support Resources in India

National Helplines

• Government Mental Health Helpline: 1075

• SHUT (Society for Health & Unemployment Transfer): 9152987821

• Vandrevala Foundation: 9999666555

International Support Organizations

• GambleAware.org

• BeGambleAware.org

• GamCare.org.uk

Self-Exclusion and Platform Controls

Diuwin offers comprehensive self-management tools:

• Deposit limits

• Session duration timers

• Reality check notifications

• Cooling-off periods

• Temporary and permanent self-exclusion

• One-click self-restriction options

Family Support and Education

Resources for Families

• Educational materials about gambling addiction

• Counseling referral services

• Support group connections

• Financial counseling recommendations

Treatment Options in India

Professional Help Pathways

• Psychological counseling

• Addiction treatment centers

• Cognitive behavioral therapy

• Support group participation

• Online and in-person recovery programs

Platform Commitment

Diuwin pledges:

• Transparent gaming practices

• Player protection technologies

• Continuous responsible gaming education

• Regular policy updates

• Collaborative approach with mental health professionals

Contact Information

• Official Website

• Email: [email protected]

• Phone: +917845692301

• Address: Floor 8, Business District, Bandra Kurla Complex, Mumbai, Maharashtra 400051

Remember: If gambling stops being fun, it’s time to stop.